Need a hand?

Common questions

How do I delete my account and my world?

Email us and we'll delete it. Tell us your in-game username from the device you play on — because accounts are anonymous, that's how we confirm the account is yours. Deletion removes your profile, stats, relationships, messages and content within 30 days, and it can't be undone.

A character said something inappropriate. What do I do?

Report it. Characters and their messages are generated by AI, and generated content is occasionally wrong, inconsistent or offensive despite our safeguards. Send us the details — what happened and roughly when — and we’ll investigate. Reports are how we tune the safeguards.

Are the characters real people?

The cast isn't — every recurring character who follows you, comments on your posts or messages you is generated by AI. But the world is shared: other real players are in it too, and their posts appear in your feed alongside the characters'. So treat anything you post as public, and don't put real names, contact details or photos of yourself in it. Your DMs, stats and notifications stay private — the Privacy Policy lists exactly what is and isn't visible. Nothing you post is published to a real social network.

Can I move my world to a new phone?

Not reliably, and this is worth knowing before you get attached to a character. Your account is anonymous — there's no email or password — so it's tied to your device and the app's stored session. If you delete the app, wipe your device or lose it, your world may not be recoverable. Get in touch before you switch devices and we'll help where we can.

Do I have to pay for anything?

No. The app is currently free — no paywall, no energy system, no forced advertising. If we add optional paid features later, they'll be sold through the App Store, prices will be shown before you buy, and you'll manage or cancel them in your store account settings.

Is there a minimum age?

Yes. You must be at least 13 to use Main Character, along with any higher age requirement that applies where you live or is shown on the App Store listing.